Principles for Messaging Apps

Messaging apps such as WhatsApp and Messenger can be invaluable. However, it is vital to ensure you have some good practice guidelines in place. For a start, ensure they are aligned and interlinked with your Safeguarding Policy. Here are some of the key considerations:
For Communication with Children and Young People:
Obtain Explicit Consent:
Get written consent from parents/guardians to add their child to a WhatsApp group and to use their contact number.
Use a Non-Personal Number:
Use a church-issued mobile or dedicated ministry account instead of a personal phone number.
Minimum Two Leaders:
Ensure a minimum of two leaders are in any group chat with young people or a similar number of parents/guardians for monitoring.
Parental Knowledge:
Inform parents about the group's purpose and what is being communicated.
Avoid One-to-One Communication:
Where possible, avoid direct, private conversations with children or vulnerable adults to prevent misunderstandings and maintain transparency.
Set to Private and Group-Only:
Configure a WhatsApp group as private and only accept members from the intended youth or church group.
For All Communication:
Respect Privacy:
Do not share sensitive personal details or information not relevant to the group's purpose.
Be Mindful of Content:
Remember that anything shared online can become public; be cautious about sharing content that could be misconstrued or taken out of context.
Be Professional:
Use clear, unambiguous language and avoid abbreviations or 'Church' jargon that could be misinterpreted.
Know the Risks:
Be aware of increased risks of phone fraud and scams, and avoid sharing financial or sensitive information.
General Best Practices:
Document Everything:
Keep records of consent forms and conversations for transparency and to provide evidence when required.
Stay Informed:
Check for annual reviews of the social media policy and any updates from the diocese or church leadership.
Be Proactive:
Report inappropriate comments or suspicious activity to your Safeguarding Officer or other church leaders.