Who to contact to raise a safeguarding concern
If you believe that someone you know through your chaplaincy poses a risk of serious harm to others, or that an individual may be at risk of serious harm from others, you must take action.
If there is an immediate risk of harm you should contact your local emergency services.
You need to report your concerns immediately to the Diocesan Safeguarding Team. You can do this directly by telephone or email. You might also want to speak with your Chaplaincy Safeguarding Officer.
Diocesan confidential reporting line:
For urgent enquiries during operational hours, please call: +44 (0)207 898 1159
For non-urgent enquiries contact: +44 (0) 7464 544715
Out of hours
For urgent enquiries outside operational hours call our partners Thirtyone:eight (formerly Churches Child Protection Advisory service) on +44 (0) 303 003 1111. You will be able to get confidential advice, guidance, and support.
For non-urgent concerns outside operational hours, please leave a message on the number above and a member of the team will respond on the next working day.
Our operational hours are 9 am to 5 pm UK time, Monday to Friday.
To report a concern by email, please complete the referral form which you can download here. Please email it to firstname.lastname@example.org Our team will respond within 48 hours. Please tell us if you need help in completing the form, or need to have a form in a language other than English.
For Safeguarding application checks, submission of verified certificates, training evaluation forms, and any other general queries.
Contact number: +44 (0)7464 544 715 or email: email@example.com
The Diocese in Europe Safeguarding team operational hours are:
Monday – Friday from 9 am – 5 pm (UK time)
Help for victims and survivors
Firstlight Safe Spaces
If you have been affected by any kind of abuse, bullying or other safeguarding issues, no matter how long ago, Firstlight Safe Spaces can provide you with support. You do not have to have told the police or the church authorities, and you do not have to still be involved with the church.
Firstlight Safe Spaces is a free support service for victims and survivors of church-related abuse. The organisation offers a confidential, personal, and safe space for anyone who has been abused through their relationship with either the Church of England, The Church in Wales or The Catholic Church in England and Wales, regardless of disability, age, gender or sexual orientation.
Their services are available on 0300 303 1056 or via their website. Opening hours are Monday to Friday 9 am to 9 pm, Saturday 9 am to 1 pm and Sunday from 1 pm to 5 pm UK time.